Privacy Policy

This Privacy Policy explains how [Legal Entity Name, e.g. Axentra Auto Parts LLC] ("Axentra Auto Parts," "we," "us" or "our") collects, uses and protects personal information when you visit our website, request a quote, call us or buy used engines and transmissions from us.

1. Information We Collect

We collect information you give us directly, including when you request a quote, place an order, call us or contact us:

• Contact details: name, phone number, email address and ZIP code.
• Vehicle details: year, make, model, VIN and the part you're looking for.
• Order details: shipping address, billing information and order history. Online payments are processed securely by PayPal (including card payments through PayPal); we do not receive or store your full card number or PayPal login details.
• Communications: messages, emails and, where permitted by law and disclosed to you, recordings of calls for quality and training.

We also collect some information automatically when you visit our website, such as IP address, browser and device type, pages visited, referring website, and advertising identifiers such as Google click IDs (gclid) and UTM parameters.

2. How We Use Your Information

• To respond to quote requests and confirm part fitment for your vehicle.
• To process, ship and support your order, including warranty and return requests.
• To contact you by phone, text message or email about your request and order.
• To send marketing messages where you have agreed to receive them (you can opt out at any time).
• To measure and improve our website and advertising, including Google Ads conversion tracking.
• To prevent fraud, protect our business and comply with legal obligations.

3. Calls, Text Messages and Consent

When you submit a form on our website, you agree that Axentra Auto Parts may contact you about your request at the phone number and email you provide, including by calls and text messages that may be sent using automated technology. Consent is not a condition of any purchase. Message and data rates may apply, and message frequency varies.

You can opt out of text messages at any time by replying STOP, and of emails by using the unsubscribe link. To stop calls, tell our representative or contact us using the details below. We do not sell or share mobile numbers or text-messaging consent with third parties for their own marketing.

4. Cookies and Advertising

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use the site, and measure our advertising. We may use services such as Google Analytics and Google Ads, which may set cookies and use data to show you relevant ads on other websites (remarketing).

You can control cookies through your browser settings, opt out of personalized Google ads at adssettings.google.com, and learn more about how Google uses data at policies.google.com/technologies/partner-sites.

5. How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers such as payment processors, freight and shipping carriers, CRM, email and phone/SMS providers, website hosting and analytics.
• Parts suppliers where needed to locate or ship your part (limited to vehicle and shipping details).
• Legal and safety reasons, such as to comply with law, enforce our terms or protect rights and safety.
• Business transfers, if our business is merged, sold or reorganized.

6. Data Retention and Security

We keep personal information for as long as needed to provide our services, handle warranty claims, and meet legal, tax and accounting requirements. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your state of residence (for example California, Virginia, Colorado, Connecticut, Texas and others), you may have the right to request access to, correction of, or deletion of your personal information, to opt out of targeted advertising, and to not be discriminated against for exercising these rights.

To make a request, contact us using the details below. We will verify your request and respond within the time required by law. You may use an authorized agent where state law allows.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be posted on this page.

10. Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Axentra Auto Parts
[Street Address], [City], [State] [ZIP]
Phone: (800) 555-0123
Email: sales@axentraautoparts.com